ABOUT US

Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.

Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.

Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.

ABOUT MENORCA EXPERIMENTAL

Reborn from the glorious remains of a 19th century estate, with 30 hectares of land, Menorca Experimental is an agrotourism hotel that includes two restaurants based on locally sourced Mediterranean cuisine: the main farm, where we serve breakfast and dinner service, the terrace overlooking the pool where guests can enjoy a delicious lunch.

ABOUT THE JOB

We are seeking a Receptionist M/F to join our team at Menorca Experimental.

Your duties and responsibilities will be the following:

• Greet and assist all guests as soon as they come in.

• Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services.

• Respond to all guest questions and requests, offering a personalized service adapted to each request.

• Ensure that a high level of customer service is always provided, respecting our quality standards.

• In coordination with the Front Office Manager, deal with customer complaints.

• Ensure good communication and coordination between the hotel's departments (Housekeeping, and F&B).

• Coordinate security at the front desk in order to maintain a high level of safety for all our guests, goods and material, including key inventory and guest’s belongings.

• Participate in the management of the hotel's general mailbox by replying and redirecting emails.

• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time.

• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant.

• Ensure all equipment of the department is kept clean and in good working condition.

ABOUT YOU

• Social, engaging and motivated.

• Flexibility to respond quickly and positively to a range of work situations.

• Being well spoken with excellent communication skills

• Knowledge as well as abilities in other languages would be beneficial.

• Attention to details and customer needs.

• Proficiency with Microsoft Office Suite and PMS (Oracle, Opera, Micros).

• Being in possession of a Driving license is necessary.

Experience Hospitality, the Experimental Way!

Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how

Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• Opportunities of training and career development.

• Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.

• Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).

• Corporate events.