ABOUT US

Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.

Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.

Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.

ABOUT MENORCA EXPERIMENTAL

Reborn from the glorious remains of a 19th century estate, with 30 hectares of land, Menorca Experimental is an agrotourism hotel that includes two restaurants based on locally sourced Mediterranean cuisine: the main farm, where we serve breakfast and dinner service, the terrace overlooking the pool where guests can enjoy a delicious lunch.

ABOUT THE JOB

Schedule: Nights (23h-07h).

Permanent contract : 40hrs per week. Salary according to agreement.

We are seeking a Night Receptionist M/F to join our team at Menorca Experimental. Your duties and responsibilities will include the following:

• Welcome and assist guests during nighttime hours as soon as they arrive at the hotel.

• Handle all reception operations during the night shift: late check-ins, early check-outs, invoicing, and providing accommodation information and concierge services.

• Respond to guest requests and inquiries during the night, ensuring a personalized service that meets their needs.

• Oversee the safety and security of the hotel and its guests during the night, including monitoring access, managing key inventory, and ensuring the proper storage of guest belongings.

• Perform regular security checks throughout the premises, ensuring a safe environment for all guests and staff.

• Prepare and verify daily reports such as night audits, ensuring the accuracy of financial and operational records.

• Coordinate with the relevant departments (Housekeeping, F&B) for smooth transitions between shifts and ensure early morning requests are met.

• Manage customer complaints in coordination with the Front Office Manager, ensuring issues are documented and addressed appropriately.

• Maintain cleanliness and orderliness at the front desk and hotel entrance during the night.

• Assist with administrative tasks, ensuring the night operations are managed efficiently, including responding to emails and preparing operational reports.

• Guarantee compliance with quality standards and ensure exceptional customer service is delivered at all times.

ABOUT YOU

As a Night Auditor, you will represent the hotel during nighttime operations and work closely with other team members. To excel in this role, you should demonstrate the following:

• Social, engaging, and service-oriented personality, even during night shifts.

• Flexibility and adaptability to the unique challenges of nighttime operations.

• Strong communication skills and professionalism in handling guest interactions.

• Attention to detail and the ability to anticipate and meet guest needs during quieter hours.

• Experience with Microsoft Office Suite and hotel management systems (PMS: Oracle, Opera, Micros).

• Advanced English (spoken and written). Knowledge of additional languages is an asset (French will be highly valuated)

• A keen understanding of safety and security protocols.

• Previous experience in night reception or hotel operation.

Experience Hospitality, the Experimental Way!

Throughout your experience, you will be part of a stimulating and innovative environment. You will join a dynamic group and evolve alongside a variety of functions and experts with recognised know-how

Whether it is for an entry-level employment or a new opportunity to evolve, we make a point to recruit, develop, and retain the most motivated and talented people from all backgrounds and skills. Here is what we can offer:

• Opportunities of training and career development.

• Possibilities of internal mobility in France, Italy, Switzerland, US, UK, Balearic Islands, etc.

• Attractive discounts in all our venues (cocktail bars, wine bars & restaurants).

• Pension Scheme.

• Corporate events.