ABOUT US

Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d’Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.

Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.

ABOUT MONTESOL EXPERIMENTAL

In the heart of Ibiza, Montesol Experimental blends historic charm and modern flair since 1933. With 33 stylish rooms, a lively restaurant, and a vibrant atmosphere, it’s a destination for curious travellers and locals alike.

At the top of the hotel, our rooftop bar offers stunning views over Ibiza’s old town — a chic, open-air setting where cocktails are crafted under the stars.

ABOUT THE JOB

We are looking for an experienced Night Auditor to join our dynamic team! Your missions will be the following :

• Greet and assist all guest as soon as they come in ;

• Manage all operations involving the customer's visit to the reception: check-in, check-out, currency exchange, invoicing, accommodation, information, bookings, concierge services ;

• Ensure the check-in of potential late arrivals or apply our no-show procedure ;

• Respond to all guest questions and requests, offering a personalized service adapted to each request ;

• Ensure that a high level of customer service is always provided, respecting our quality standards ;

• In coordination with the Front Office Manager, deal with customer complaints ;

• Participate in the management of the hotel's general mailbox by replying and redirecting emails ;

• Assist with administrative tasks at the front desk, maintaining efficient administration within the department, preparing, and submitting operational reports on time ;

• Ensure that the workspaces are well kept and that the entrance to the hotel is pleasant ;

• Ensure all equipment of the department is kept clean and in good working condition ;

• At night, ensure the daily End Of Day closing on Opera, control cash receipts ;

• Ensure rounds in floors/hotel, and report non-conformities ;

• Take charge of the hotel switchboard, inform customers, and redirect calls ;

• Ensure the good passage of instructions in the team as well as a good communication of information to the Housekeeping service ;

• Coordinate security at the front desk/reception in order to maintain a high level of safety for all our guests, hosts, goods and material, including key inventory and guest’s belongings.